Part of the Tunmire Terms of Service, sections 20 to 27. Read the whole Terms of Service.
We collect: (a) information you provide, such as your name, email address, and the content you create or upload (project documents, manuscripts, images, covers, audio, video, and uploaded files); (b) usage and device data, such as session activity, IP address, and log data; and (c) limited abuse-prevention identifiers as described in Sections 5 and 22. Payment details are collected by our payment processor, not by us. When you pay for your plan or tokens, your card details go to the processor directly; we keep a record of the transaction, the amount, and the processor's reference, and we never see or store your full card number.
We use your information to provide, maintain, secure, and improve the Service; to prevent fraud and abuse; to communicate with you about your account and the Service; and to comply with legal obligations.
When something goes wrong in the Service, the error and the technical details around it — including which page you were on, what the Service was doing, and the identifiers of the work involved — are recorded and sent to our support team so we can fix it. Notes and feedback you send us about the Service, including notes you take while reviewing an audiobook, are also recorded. We may use those errors and that feedback to improve the Service, and they become our property for that purpose.
We do not treat the manuscript, audio, images, or other content you create as feedback, and that content remains yours under Section 7. We do not use whole chapters or whole manuscripts to improve the Service, and we do not use your recorded voice samples or finished audio to improve anything.
As described in Section 5, we retain a one-way hashed form of your email address, a random identifier stored in a cookie in your browser, the IP addresses you register and sign in from, and our payment processor's identifier for your card to enforce account limits and detect abuse. These records may be retained after account closure for as long as reasonably necessary for those purposes.
We do not sell your personal information. We share information only with service providers that help us operate the Service (such as cloud hosting and storage providers), and as required to comply with law, enforce our Terms, or protect our rights, users, or the public. In a merger, acquisition, or sale of assets, information may be transferred subject to this Policy.
We retain your data while your account is active. We do not delete your work on a schedule: your manuscripts, recordings, projects, and images stay in your account until you delete them, and each tool gives you a way to do that. When you download a finished audiobook or video, we remove our copy once the download completes; you can restore it from your account for seven days. When you delete an audiobook's files, the record of the order, its price, and its payment remains. The one exception is a recording of a voice you upload for narration, which is deleted on the schedule set out in the voice consent, and the finished audio made from it is deleted with it. When you close your account, your content and account data are permanently deleted within 30 days, except for the limited abuse-prevention records in Section 22 and any records we are required or permitted to retain by law or held in routine backups. We use industry-standard measures to protect your information, but no method of transmission or storage is completely secure.
You may review and update your account information and close your account at no cost from your account settings. Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to certain processing. To request a copy of your data, contact us using the details below. We will not discriminate against you for exercising these rights.
The Service is not directed to children under 18, and we do not knowingly collect personal information from anyone under 18. If we learn we have done so, we will delete it.
Tunmire Publishing and Media · Willis, Texas · (936) 228-9897 · john@tunmire.app. To reach us, email us or use the contact form in the Service.